Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ideal Computer Repair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idealcomputerrepair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@idealcomputerrepair.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@idealcomputerrepair.com
Euro (€)
US Dollar ($)
I'm very satisfied. Excellent and fast service. The product arrived quickly. I highly recommend buying from you to all my friends. Thank you so much for the amazing service
I liked it. The sound is good, deep, sit on the head comfortably, tightly. Noise reduction works, with the active sound turned on becomes more flat, but I think for the Metro just right. I ordered delivery from the Russian Federation. IML was delivered to Peter in 2 days.
Great product! Taxed! Exactly matches the description :)
Spemash is delighted, the headphones are just a bomb, the noise suppresser works.
Пришли целые,качество отличное,покупал жене,если понравятся,то и себе возьму.В лен.область шли неделю
جميل
Produto muito bom. Muito bem construído, acabamento top, bem confortável, isolamento ótimo. Graves balanceados com pouca distorção, agudos equilibrados tbm. O cancelamento de ruido funciona bem para o preço, isola bem mais o som externo mas afeta um pouco a música, aí vai dá situação e opinião de cada um se é melhor com ou sem o ANC. Mas é ótimo pelo preço né, ótimo custo benefício.
Fone veio me embalado, é de ótima qualidade. A bateria dura muito. A construção me surpreendeu. Muito bom. Recomendo.
Excellent product!
The order took a long time, but still came. Well packed. I shoot the star for-noise reduction does not work.
Very good ..... fast delivery
If you like me and like to read the reviews before buy I tell you, here have quality. :) The volume is not very high but the acoustic added the sound quality is perfect. I bought this is the second and future want more. Thank you and always remain with top quality and prices competitíveis.
Fast delivery from Spain, We'll packed for shipping. Product nicely packed too. Using the headphone, the ear cover, PU material, gets a bit sweatty. Sound is okay.
Shipped goods immediately, respect to the store. 5 + hard! The goods came 3 days before the declared time. Everything works. On the convenience of use-came charged, the noise canceling machine works, when removing from the head-pause it is very convenient. The total sound quality is very average, neither tops nor bottoms. But overall satisfied.
On Monday I paid-on Friday they delivered. I think it's fast. I am not a sophisticated music lover, but for me the sound is normal. The store Thank you very much.
Everything is fine, thank you!
El micro deja mucho que desear pero en general no está nada mal para el precio que tiene.
Excelente todo! Probablemente les daria un buen comentario en youtube
Товар пушка, были серия А но маловаты, а эти на половину размера идеально сидят, Доставка 1 - 1.5 долговато, и не много упаковка помята Пришли с 90% заряда, так что тестим )))
משלוח מהיר תוך שלושה שבועות.
Perfect product For while'm Enjoying
I LIKE IT, I WILL BUY FROM THE SELLER AGAIN
Stock volume is not enough, and so will go, bought for TV Thank you
Took stopped because the Custom House. Was released without extra cost. I am very satisfied with the product and the attention given to me during the shipping by store sent the same. ATT Ekland
Great product fast delivery.