Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ideal Computer Repair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idealcomputerrepair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@idealcomputerrepair.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@idealcomputerrepair.com
Euro (€)
US Dollar ($)
excelente
Everything was ok
Will Test Yet arrived discharged and great construction
Super fast shipping, all great! Great sports camera
All as stated. Came fast. I'll try it out. I took it for the swimmers' pool, so if anyone wondered how it works.
The camera is good, tested so far quite a bit, works even with relatively old flash drives. The outfit and appearance fully complies with the description, added additional Velcro, thank you for this. The menu is convenient, intuitive, all functions work as far as I can now judge. The battery sits quite quickly, when active shooting for 1 - 1,5 hours, but it is easy to solve by buying additional. Camera supports raw format in photo mode, however, raw files are not read and converter programs for them I have not found. Write that there is a raw2dng Converter for Mac users for Windows has not found. If you are going to shoot time laps in raw and then process them to improve the quality, then this can be a problem. Very unpleasant flaw, I hope the manufacturer will eliminate it by releasing the necessary software.
A few long delivery) but spiked on the world hysteria)))) the store talks, firmware last, the camera is original, everything works, everything is super!!! I advise you!
Arrived in perfect condition
The deliver time shipment instead deklarowanych 14 is over 50 days and all clear. Wish words, know kkronawirus etc. But no exaggeration.
Works well, but it is heated, one battery is silent, take a few.
Delivery 1,5 month to Ro. Works. On quality I will complement later, until I used
All perfect.
Very happy with the store and the product. The description of the product is excellent. Thnx!
Came quickly, works and charges, the Russian language is. Thank you store
Everything is fine. Slightly heated, but . According to reviews, this is the norm. Delivery молниеносная, packaging no, the feeling that the camera was opened. Although all the films are in place and scratches-I did not find prints. I'm happy with everyone. i recommend.
It came fast enough. The camera with frame was packed in an inflatable package. Even the box did not bother when transporting. On the camera is the last firmware 1.3.2. Everyone likes it. It is only a pity that there is no support for stabilization in 2,7K 60fps and even in 2 to 60fps as the same Yi 4K.
Produto OK
Original, quality. Delivery fast despite the new year holidays in China
Camera original, here without questions. Removes as expected, the code beats through the site. I regretted that I ordered Ali-the store instead of the ordered Shipment From Russia sent from China. As a result, the camera was not 10-15 days, but a good one and a half months!!! Bought a motobox for this camera from another seller-brought 2 weeks earlier, than the camera and generally delivered to the apartment. In short, do not buy such things here-spoil the rest. I lost my summer month because I bought it here. The seller is adequate, in principle, ready to solve questions, but to speed up the delivery by calling off the shipment from China and send from Russia did not want. You can order from Ali only if you have 3 months of stock. Led for 10-15 days delivery and lost the best month in the year for motor travel.
Original. I liked the quality very much, the packing of the Hood went to Moscow for a long time
Customs stopped the package and the truth isn't worth buying if you have to pay customs comes out more expensive and it takes almost 3 months.
Everything is fine
We need to fill the firmware.
Well write the multistage fever is little and etc.. Grade one minutes if not blast for frying machine design is good the As Seen on TV products
взял про версию. немного мылит. настройки странные. ставишь фхд маленькое он пишет в большое. ставишь больший битрейт он пишет маленькое. куча заморочек. думаю поставить все же другую прошивку народную. но народные переводчики переводят ужасно... вообщем это андроид. а go pro это iphone