Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ideal Computer Repair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idealcomputerrepair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@idealcomputerrepair.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@idealcomputerrepair.com
Euro (€)
US Dollar ($)
The second camera was bought by the store sociable and delivers everything on time
Excellent, crisp, many functions, I arrive in good condition and in 15 days to peru✌️✌️
The soul of the condom of the condominium-all 2 days of the condominium to the condominium of the condominium of the first place 10!! Dniv delivery to Ukraine. Through the site denying pідтверження originalnosti product.
Came мегобыстро!!! I test a little later, I'll add a review, everything is cool
Camera norms, WiFi set to 5 GHz-norms transmits the image, by 2,4 retarded. Thank the store, in such difficult conditions completed the order in time. A pity that ordered small box, will have to reorder the attribute. Full HD 120 FPS standards quality under normal light. Noises at dusk.
Excellent camera, high-quality performance. Very pleased with the purchase. Recommend. Seller Thank you!
Ordered full box, only the camera arrived. Talked to the store, they promised to send everything they did not send from the first time. Received the second parcel, it only aqua box. There remained of course the bullshit, the dispute did not open, but the unpleasant precipitation remained.
Like all the norms!!! I'll check it out. The store is well done, I recommend!
The parcel was 46 days. I checked the code from the phone, it did not work, from the computer gives a message that the code has already been checked. Through the official application, the phone connects to the camera.
The camera is super, treba Brati Z kriplennyam!
The camera went well. In good packaging. The camera is original, punctured into the O.F. Website. Everything works, the quality is satisfied. Shoots better (picture) than SJ 6 legend. Asked the store to send quickly. Despite the new year sent quickly.
Delivery: The store shipped within 24h Arrived in 52 days calendar Not taxed by the Customs Only stress regarding national delivery was already in soil, the status was caught in "In Transit" Cajamar/SP for reef for over 15 days. But it is a problem of Brazilian Post Office. Product: For some reason the box came mounted upside down, the camera not appeared in "janelinha" transparent, my heart jumped because found only had gotten the empty box. But was only error in packaging. The product and its accessories appear to be of great quality, Battery came fully discharged, carried 75% in about 50 min usb pc The gyro is very good, however compared to GoPro latest Still noted a inferiority Am still without microSD, therefore not have as talk image, however, by what I saw on the Internet was very competent also. Notice also a slight warming to U Summarizing, am very satisfied, cost-effective
The camera was not tried at work. But it works. To Moscow in 12 days. Fights by code on the site. The store is handsome, sent quickly even when taking into account the virus, and the Chinese New Year. The box of the little ones was worn, but it's a little bit. All the way fought through the Russian Post, and Alice.
I'm in spite of the entire flight of Covid-19. Only the camera, the usb-C cable, comes in this version, the instruction manual and a cloth for your maintenance no accessories
Excellent product. Shipping was fast it took was the same post, as always.
The store sent the order 2 weeks when the other order made at one time with it went in 2 days, so please note that the seller brake, but the camera itself is original, the test on the SJCAM website passes, wiFi connects to the app
Wonder. Arrived all correct. Arrived on time.
The goods came well packed. Seller recommend.
excellent quality camera. still getting to grips with all the features, but now have it mounted on my bike, underneath my garmin store shipped the camrea quickly, but it took an age to get through singapore. All good now though
Received the parcel! The box is whole, the camera turns on. The only thing that has not yet understood how the sensor works on the screen sweat and write a review more
A few long delivery) but spiked on the world hysteria)))) the store talks, firmware last, the camera is original, everything works, everything is super!!! I advise you!
Arrived in perfect condition
The deliver time shipment instead deklarowanych 14 is over 50 days and all clear. Wish words, know kkronawirus etc. But no exaggeration.
Works well, but it is heated, one battery is silent, take a few.
Delivery 1,5 month to Ro. Works. On quality I will complement later, until I used