Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ideal Computer Repair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://idealcomputerrepair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@idealcomputerrepair.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@idealcomputerrepair.com
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мега вещь
Easy to set up, you need a good reception of the WiFi, otherwise everything will fall off! Made qualitatively!
Works perfectly. Item was well protected. Took 2 months to get to Portugal. Works with AC, TV, set top box. Will probably buy more from this store. Thank you.
I needed it because the fan control was very messed up and it didn't work properly, I 've managed to copy the remote into this device, and also the one on TV. The only bad thing is what you should select the Chinese region in the Xiaomi Home app.
great deal!!!
Is working
всё хорошо, работает.
Все пришло спасибо
Smart remote arrived with included USB cable. Fast and easy to pair to Mi Home. Successfully communicates to Samsung TV, a sound bar and Hitachi heat pump. Some commands send with a couple of seconds delay and signal not always received but been very useful for automating home routines. No mounting hardware to attach to a wall or ceiling.
не проверял. дошло быстро 13$
Well with shipping, normal waiting time and product is published. For the configuration you must indicate region of China to be recognized by the MiHome app. Also, once the product is recognized by the above-mentioned app, remote control software must be updated.
Good Seller! Recommend!
Goods received. It is not possible to check in the work yet. Perhaps later I will add an addition to the review.
In St. Petersburg came in 4 weeks. Xiaomi quality, everything works well
The parcel was ordered on April 24! The parcel did not leave the country of departure! Opened a dispute while no result.
До Москвы шло около трех недель. Пришло в обычном пакете, сама упаковка немного помялась, сам пульт никак не пострадал. В Mi Home подрузился быстро и без проблем (у меня указан регион Китай). Брал в первую очередь для телевизора Xiaomi Mi TV 4s 43', но как оказалось на данной модели отсутствует ИК приемник (по информации с 4pda на телевизорах 50' есть, на 32' тоже, а на 43' из той же линейки нет), поэтому подключить к телевизору так и не удалось. Зато к домашнему кинотеатру Pioneer подключился без проблем. Настроил включение ARC, а включением телевизора управляю через HDMI. Умный дом Яндекса пульт не обнаружил, так что брать только для работы с родным приложением или использовать костыли. Если не брать мою невнимательность с телевизором, покупкой доволен, вещь довольно удобная, особенно в автоматизации умного дома.
Полезная вещь. Правда нужно посмотреть пару роликов и немного разобраться с подключением устройств.
Все о лично рабоает. Единственное не смог птдключить свой кондиционер, просто нет в списке
Доставка до МСК за 3 недели. Телевизор Phillips смог настроить, кондей Bally пока никак
45 days delivery to Orel. And so it's OK.
Ok
It came quickly to Ukraine. Works. Seller recommend
All right as advertised! Could put TV, home theater, TV for signature, just could not put the control air-conditioning yet!!! Recommended.
It's OK, it works. Delivery two months. But the thing is pretty useless, especially because of the Chinese region. Reach the console faster than waiting for the app to realize
All as in the description, delivery of NP within 2 weeks.